Contact
How to reach us
Every inbound channel in one place. The primary one for most readers is sales; if you are not sure which alias to use, info works as a catch-all.
Sales and purchasing
Tier and addon questions, invoicing flow, custom dossiers, Investment-Grade Reports. Annual ACH and custom SOWs route here.
Press, partnerships, general inquiries
Media, partnerships, and anything that does not fit a more specific alias. Catch-all that routes to the right team internally.
Product support
For existing customers. Report a bug, ask about a feature, request a data correction. First response within one business day.
Billing
Invoices, receipts, payment-method changes, refund inquiries (subject to the all-sales-final policy in the Terms).
Operator inquiries
Infrastructure developers and operators interested in the Water Hawk operator network or referrals from the platform.
Privacy requests
CCPA, GDPR, and similar regulated privacy requests. Handled within 30 days subject to extensions allowed by applicable law.
Legal and intellectual property
DMCA notices, IP claims, takedown requests, and legal inquiries. See also our DMCA policy.
Security disclosures
Coordinated disclosure of security vulnerabilities. We acknowledge within two business days.
Before you write
Many common questions are answered on the FAQ, including pricing, tier and addon details, output use rights, and the all-sales-final policy. Reading there first usually saves a back-and-forth.